MSP assessment

evaluate remedy improve
your service provider's performance

Your managed service provider – who has had your business for years – is suggesting change.

What does it mean for you?

As technology changes, so should your engagement, but perhaps it hasn’t, or contracts you’ve signed are now out of date.

We improve service outcomes

We assess your contracts, service provision, costs and your business goals to provide a gap analysis with options and recommendations to improve your service.

Historically, IT was seen as a cost rather than an investment and wasn’t aligned with core business strategy. Many organisations outsourced their technology as it was not identified as a core competency.

In recent years, those businesses then faced challenges with limited options compared to the organisations that retained control of their IT and were able to quickly adapt to the technological changes required.

We provide an impartial assessment of your MSP with options and recommendations for improvement.

Service Details

Understand your Services

We take the time to understand what services your current service provider is delivering.

Assess your Service against your SLA

We often find a disconnect between the service you are receiving and the original SLA from your service provider.

Evaluate contract delivery

We assess and summarise your current contract so it’s easier to understand and determine whether the service is being provided.

Bridge the disconnect

Outsourcing can lead to a misalignment of expectations and unexpected costs. We work to close the gap between what is contractual and what is delivered.

Options and Choices

We help you navigate the complexity of contracts and provide you with future options to improve your service.


We provide you with recommendations based on your budget and attitude to risk.

Write your business case

We create your business case, defining your scope, outputs, deliverables, KPIs and costs.

Board Support and Presentation

We understand the challenges of signing off £million investment business cases. We provide executive level support to break down complex decisions into easy-to-understand deliverables, helping you secure the investment you need.


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