Personalised experience

A human-centred experience
unlocks enables unleashes
business agility and growth

Personalisation at scale can drive between 5–15% revenue growth for companies in the membership, retail, financial services, entertainment, telecom and travel industries. We create fantastic, personalised experiences for staff and customers.

Powered by data and human-centred experience design

We transform single transactions into amazing customer experience journeys.

We enable self-service capability for everyone involved in a process, balancing the challenge privacy concern and personalisation to make sure there’s transparency between your business and the consumer.

Even when some of your workflow is powered by legacy IT, we are specialists in enabling significantly improved experiences for your customers.

Service Details

Current challenges

We review and understand your challenges and frustrations with your current registration and sign-up process and establish how your legacy IT features and which platforms support your current experience.

Analysis of your User Accounts

We usually find challenges and inconsistencies in the accounts your customers are using or the accounts you’ve provided for them and the levels of access they have.

Customer Journey Mapping

We map all your customer interactions and your operational processes, broken down by role and persona. We define the pain points and the areas which work and design the ideal path for maximum success.

Web            Development

Our development team are well-versed in front-end and back-end development, working on frameworks including AngularJS, jQuery, Bootstrap, PHP, WordPress and Drupal.

Self-Service

We empower your consumers to be able to securely change their own information or tailor their experience, promoting loyalty to you as a service provider.

User Account and Security

We can provide granular access controls and improve your security for customer experience to work across all devices.

Web Integration

We help streamline your business process and ensure better customer experiences with your third-party API integration service.

Business Intelligence

We incorporate data points into our solution, which can be simply extracted and integrated into your corporate business intelligence tool. We can help you make sense of the data and use this to improve your future experience.

NEWS

The latest from our blog

Why do you need a Future Ready Tech Assessment

Why do you need a Future Ready Tech Assessment

Do any of these statements sound familiar? •It’s not worked very well for a long time, but what can we do? •No-one really takes ownership of anything anymore and we do the best we can? •We don’t really know what the problems are, but we know our staff and customer...

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Pitfalls and Challenges of Legacy IT

Pitfalls and Challenges of Legacy IT

We often talk about Digital Transformations where we are all seeking to demonstrably improve how things work either for our enhanced digital customer experiences, staff productivity or supplier collaboration.
However, often there are several challenges around existing old Legacy IT.
Legacy IT is not bad; it simply can no longer meet future needs. This is due to rapid changes in how we want to use and consume technology. Your Legacy IT was just never meant to do some of the things we expect today.

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