Customer onboarding

Growth happens when a customer's
intent context experience
results in a lasting impression

The online experience needs to be simple, secure and fast for organisations looking to attract members and offer digital services. Providing immediate online access to your range of services is often complex if powered by legacy IT or involving third-party services.

customer onboarding

A poor sign-up experience can lose you business

We take the time to understand your entire customer journey, from initial online engagement to fulfilment of service.

We help you to craft an experience that transcends a single transaction to become a holistic customer journey.

Users expect a seamless registration and sign-up experience with immediate access to all your online services. Providing this can be a challenge if you have to run manual customer validations through a third-party service.

We don’t just streamline your operation to enhance the digital experience, we also deliver rich data analysis capability that you can use to improve your customer journey.

Service Details

Current    Challenges

We review and understand your challenges and frustrations with your current registration and sign-up process and establish how your legacy IT features and which platforms support your current experience.

Analysis of your User Accounts

We usually find challenges and inconsistencies in the accounts your customers are using or the accounts you’ve provided for them and the levels of access they have.

Customer Jouney Mapping

We map all your customer interactions and your operational processes, broken down by role and persona. We define the pain points and the areas which work and design the ideal path for maximum success.

Web            Development

Our development team are well-versed in front-end and back-end development, working on frameworks including AngularJS, jQuery, Bootstrap, PHP, WordPress and Drupal.

E-Commerce                      

We understand payment gateways and how to seamlessly integrate these into your ERP to minimise manual activity.

User Account and Security

We can provide granular access controls and improve your security for customer experience to work across all devices.

Web Integration

We help streamline your business process and ensure better customer experiences with your third-party API integration service.

Business Intelligence

We incorporate data points into our solution, which can be simply extracted and integrated into your corporate business intelligence tool. We can help you make sense of the data and use this to improve your future experience.

NEWS

The latest from our blog

Our breadth of digital transformation services

Our breadth of digital transformation services

What’s Inside? Where are you on your digital transformation journey? As experts in digital transformations, read our breadth of skill and expertise as systems integrators we make sure there are no gaps or surprises. Don't worry, we're here to help. We created this...

read more

Pin It on Pinterest

Share This