Customer onboarding
Growth happens when a customer's
intent context experience
results in a lasting impression
The online experience needs to be simple, secure and fast for organisations looking to attract members and offer digital services. Providing immediate online access to your range of services is often complex if powered by legacy IT or involving third-party services.
A poor sign-up experience can lose you business
We take the time to understand your entire customer journey, from initial online engagement to fulfilment of service.
We help you to craft an experience that transcends a single transaction to become a holistic customer journey.
Users expect a seamless registration and sign-up experience with immediate access to all your online services. Providing this can be a challenge if you have to run manual customer validations through a third-party service.
We don’t just streamline your operation to enhance the digital experience, we also deliver rich data analysis capability that you can use to improve your customer journey.
Service Details
Current Challenges
We review and understand your challenges and frustrations with your current registration and sign-up process and establish how your legacy IT features and which platforms support your current experience.
Analysis of your User Accounts
We usually find challenges and inconsistencies in the accounts your customers are using or the accounts you’ve provided for them and the levels of access they have.
Customer Jouney Mapping
We map all your customer interactions and your operational processes, broken down by role and persona. We define the pain points and the areas which work and design the ideal path for maximum success.
Web Development
Our development team are well-versed in front-end and back-end development, working on frameworks including AngularJS, jQuery, Bootstrap, PHP, WordPress and Drupal.
E-Commerce
We understand payment gateways and how to seamlessly integrate these into your ERP to minimise manual activity.
User Account and Security
We can provide granular access controls and improve your security for customer experience to work across all devices.
Web Integration
We help streamline your business process and ensure better customer experiences with your third-party API integration service.
Business Intelligence
We incorporate data points into our solution, which can be simply extracted and integrated into your corporate business intelligence tool. We can help you make sense of the data and use this to improve your future experience.
NEWS
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We often talk about Digital Transformations where we are all seeking to demonstrably improve how things work either for our enhanced digital customer experiences, staff productivity or supplier collaboration.
However, often there are several challenges around existing old Legacy IT.
Legacy IT is not bad; it simply can no longer meet future needs. This is due to rapid changes in how we want to use and consume technology. Your Legacy IT was just never meant to do some of the things we expect today.
