Customer experience

Customers expect
continuous seamless personalised
experience which goes beyond a singular transaction

Your staff and customers expect a personalised experience from the moment they start their digital journey with you. Delivering that customer-centred experience goes beyond technology and deep into your organisational processes and workflows.

Personalisation enables loyalty and advocacy

The more touchpoints you can digitise on the customer journey, the better experience you can deliver, driving business growth.

We work with you to outline your customer journey and create a solution blueprint. We define the single view of a customer or staff member to enable business benefits to accrue faster than before, whilst leveraging your legacy IT platforms.

We are incredibly successful at improving user experience and driving operational improvements whilst changing your legacy IT.

Customer Experience Services

website

Website modernisation

Your website is your digital shop window and speaks volumes to your customers.

customer onboarding

Customer onboarding

A poor sign-up experience can lose you business.

intranet

SharePoint intranet

Connect your teams to make them feel safe and supported.

e commerce

Personalised experience

Today’s digital journeys are powered by data and human-centred experience design.

crm erp hris

CRM–ERP–HRIS–BI

If your core platforms aren’t functioning correctly, it’s like trying to fly a plane with no fuel.

NEWS

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In the IT world, this has led to the widescale adoption of agile methodologies; consequently, most modern Target Operating Model (TOM) designs have encompassed a move from traditional waterfall to SCRUM or DevOps. Whilst this has brought some key advantages, the focus...

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How we walk the talk when it comes to quality

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When we started TTG, there was one thing that we knew needed to be central to every client’s conversation, every project we manage and every piece of advice we share – and that was that it would always be of the highest quality possible. We take pride in the quality...

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