TTG delivered an end‑to‑end full fibre network transformation that addressed every layer of Norwood’s digital infrastructure. The programme began with remediation work at Ravenswood, which formed the backbone of the organisation’s network. TTG rebuilt the network foundation, replacing outdated switching with a modern core and reconstructing the topology to ensure clarity, efficiency and resilience. VLANs were correctly defined and separated, establishing clear segmentation for staff devices, guest networks and critical IoT services.
Legacy patching, unused links and outdated configuration were removed, giving Norwood complete visibility and control for the first time. Firmware, DHCP and DNS services were upgraded to improve security, consistency and performance. Bandwidth was significantly increased from 200Mb to 650Mb, ensuring capacity for growing digital service needs across the estate.
With the network stabilised, TTG modernised the wireless environment. New access points were deployed across the Ravenswood administration building and configured using best‑practice radio frequency optimisation, including power balancing, channel planning and band‑steering. TTG introduced properly segmented SSIDs for staff, operational services and guests. The team validated coverage through both heat maps and on‑site walk‑tests to ensure strong and consistent signal throughout the building. Post‑deployment results demonstrated exceptional performance, achieving download speeds over 570 Mb/s and upload speeds over 620 Mb/s — a transformation that staff immediately noticed.
Telephony stability was restored by addressing the underlying network faults while also completing a full audit and remediation of the 3CX system. TTG corrected SIP trunk settings, SBC registration, QoS configuration and firewall/NAT rules. Call flows, IVRs and emergency routing were aligned with organisational needs. Within a single day, telephony faults were resolved, restoring confidence for staff who rely on voice communication for coordination, safeguarding and emergency response.
The final component was connectivity transformation. Norwood evaluated its options for replacing legacy circuits but was confronted with a proposal from the incumbent that doubled the cost of moving to fibre. TTG secured a full fibre solution at the same price Norwood was already paying, enabling a modernisation project with no budget impact.
TTG provisioned all new full fibre circuits, handled carrier management, overseen logistics, and created a detailed cutover strategy to protect live services. The transition was executed with zero downtime, ensuring telephony, cloud applications and care services remained fully operational throughout. This approach gave Norwood a modern, resilient and scalable fibre infrastructure with no operational disruption.
