Working with Ian, he inspired confidence and motivation to deliver a first-class service helpdesk and infrastructure team. Providing us with great tools such as Service Now, we were able to get great insights into the cause of tickets which helped to improve our customer experience over time.

The Technology Transformation Group helped us navigate the complexities of an unsupported on-premise MS Office instance to create a production-ready Office 365 infrastructure in an Exchange Hybrid environment leveraging Azure. There were several challenges, but Ian, Tej and the team suggested the best way forward in all cases.   This was undertaken on budget and on time.   This infrastructure is core to our transition to a more modern workplace and we have now migrated several mailboxes.

We have been very happy with their personable nature, specialist knowledge, quality of the work and sector experience.   We have more work to do and will engage TTG further on our transformation journey.”

“Having worked in the commercial sector, I have seen the nightmare of systems and processes that don’t work- always late and never do what you paid for. Forty years in business and the charity sector has shown me the key to change is really good design before development.

We sought out TTG based on their growing reputation. They have not disappointed. We have engaged managers across the charity, we have understood and streamlined processes, and we are building a system that works for the way we work. That is the key and the expertise that TTG has brought. We already know the system is being designed for a better way of working than we have created with them. Their patience and professionalism mean we are already for the system, not having to convince our staff to learn new processes, that we are in control, and that we will see a 30% improvement in productivity. It’s a different way of approaching the system change which people fear. But it works.”

Ian and his team got to the heart of the purpose of the organisation and helped deliver a new technology solution which reinforced the value of BMA membership to healthcare professionals. At the same time, it demonstrated to our leadership team the value of digital investments and the need to further innovate in this area to enhance engagement with our members in the future.

TTG has become such a valuable partner to us over a relatively short period of time. We initially asked them to review our IT systems and strategy, but then they also supported us at the 11th hour to help run the largest online fundraising event we’ve ever organised. Their support and leadership have been so beneficial to our organisation over the last few months.